The key to any successful technology is removing pain points for the user while making any processes easier and more efficient. Streamlining property operations and enhancing the guest experience is the end goal for any hotel technology solution. It’s no different for door locks and security, said Nicolas Aznar, president of Assa Abloy Hospitality Americas Group.
“It’s about utilizing the most advanced technologies available to accomplish the aforementioned objectives,” he said. “The next technology for door locks will be solutions that streamline the check-in process to benefit both hoteliers and guests, and as door lock technology continues to advance they will incorporate more user-friendly and robust technologies.”
Brian Shedd, VP of sales and marketing at OpenKey, believes that Bluetooth low energy is what’s next in door lock technology. “Not because it doesn’t exist today, but because it’s still on the very edge of adoption in hotels and resorts worldwide,” he said. “I believe all new hotels at this point will be installing BLE locks for the next five or 10 years based on trends in the hospitality industry.”
Shedd pointed out that artificial intelligence is going to play a role in hotel door locks just as AI is gaining momentum in all hotel operations. Networked electronic door locks are an important part in the expansion of AI in hotel operations, said Joey Yanire, assistant VP of mobile access, lodging systems for dormakaba.
“dormakaba’s Messenger LENS collects data from its electronic door locks, which may be used to optimize operations, protect guest safety and ensure proactive door lock service that supports a positive guest experience,” he said. “Online locks capture and record a great deal of nonpersonal operating data, which results in predictive maintenance and continuously monitors guest door status to enhance hotel security.”
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